The system maintenance service is an annual contract which provides a comprehensive service bundle that covers all support activities.
The purpose of this after-sales services is:
- keeping software aligned to evolution of the customer’s processes;
- providing support to the staff responsible for use of the system and guaranteeing the timely remote intervention of our technicians in case of need
- adapting the RSA to minor changes to the systems with which it is integrated;
- ensuring the perfect efficiency of the system over time.
We can manage either first- and second-level maintenance or second-level maintenance only.
Thanks to its ease of use, RSA usually enables customers to independently manage first-level maintenance such as controlling the operation of devices, varying reading power, replacing a device, and so on, referring to ID-Solutions technicians only for particular Level II cases if necessary.
However, in case of specific customer needs, IDS can provide support also for diagnostics and Level I interventions.
From our headquarters in Italy, we manage more than 1000 readers worldwide, from Australia to Europe and America.